When will I receive my license key?
Why doesn't the license key I just received work?
How many asset records can I manage with Asset Manager?
How can I backup the Asset Manager database?
Does Asset Manager work on Windows Vista?
Does Asset Manager work on a Mac?
How long is the Asset Manager license valid?
How do I connect to a remote database?

When will I receive my license key?

License keys are sent to the email address you used during checkout usually within 3 minutes of your purchase confirmation. However, some email notifications may get routed to your bulk or junk mail folder. If you haven't received your license key in your email inbox within 30 minutes, be sure to check your bulk or junk mail folder. You may also retrieve it using our license key retrieval page.

Why doesn't the license key I just received work?

Asset Manager comes in two different editions, and the license key you purchased must match the edition that you're entering it in. For example, a license key for the "Standard Edition" will not work in the "Enterprise Edition". You can check to see which edition you have installed by opening Asset Manager and reading the caption at the very top of the window. If it doesn't match the edition of the license key that you purchased, download and install the matching edition here.

How many asset records can I manage with Asset Manager?

4 billion - although the application doesn't set a limit, the database has a limitation of 4 billion records per table.

How can I backup the Asset Manager database?

Standard Edition:
Select the menu item: File --> Backup...
This option will create a compressed backup file containing all of your training records in a single file with extension .abk. You may save the backup file to your computer or to a flash drive. If you would like to save it to a CD, first save the backup file to your computer, then copy it to CD. To restore the data from this file, use the menu option File --> Restore...

Enterprise Edition:
You may backup the database manually using the instructions listed above, or you may set up an automated nightly schedule. Please see the backup instructions.

Does Asset Manager work on Windows 7?

Yes. Asset Manager is compatible with Windows 98, ME, NT, 2000, XP, 2003, Vista, and 7.

Does Asset Manager work on a Mac?

No sorry. Asset Manager requires Windows 98, ME, NT, 2000, XP, 2003, Vista, or 7.

How long is the Asset Manager license valid?

Your Asset Manager License is valid for the version you purchased for as long as you would like to use it. Minor enhancements made to the product after you have purchased it are available free of charge using the menu item Help --> Check for updates. Major upgrades may include an upgrade charge depending on the extent of the upgrade.

How do I connect to a remote database?

Refer to the database configuration instructions.