Privacy Policy

Last Modified: 09/15/2020


Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available via a link on our homepage and throughout the site.


Kaizen Software complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Kaizen Software has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

Kaizen Software is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Kaizen Software complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

We do not sell personal data nor do we permit it to be used for reasons other than those for which it was originally provided. If this practice should change in the future, we will update this policy accordingly and provide individuals with opt-out or opt-in choice as appropriate.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Kaizen Software is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

To learn more about the Privacy Shield program, and to view our certification, please visit Privacy Shield.

Individuals with inquiries regarding our Privacy Policy should first contact us at:

If you are a resident of a European country participating in the Privacy Shield and you have not received a timely response to your concern, or we have not addressed your concern to your satisfaction, you may seek further assistance, at no cost to you, from JAMS, which is an independent dispute resolution body in the United States.

Under certain conditions, Privacy Shield provides the right to invoke binding arbitration when other dispute resolution procedures have not provided resolution. This is described in Annex I to the Privacy Shield.


This notice applies to all information collected or submitted on the websites located at:,,, and (the "Services") owned and operated by Kaizen Software Solutions, LLC (collectively "Kaizen Software", "we", "us", or "our"). On some pages, you can contact us to ask a question or provide feedback. The types of personal information collected on these pages are:

  • Your name
  • Your Email Address
  • Your message to us
  • Your IP Address

Individuals have the right of access to this data and may correct, amend, or delete that information where it is inaccurate, or has been processed in violation of the Principles, except where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated. To exercise this right, individuals may contact


In addition, some pages on our site link to external websites to place an order for a product or a subscription to our Service. These sites may collect information as needed to process your order such as:

  • Your credit card information
  • Your bank information
  • Your phone number
  • Your company name
  • Your email address
  • Your mailing address

Kaizen Software utilizes the following data subprocessors:

  • Google
  • FastSpring
  • Microsoft

Kaizen Software Solutions may have limited access to only part of the information stored on these external sites. For example, we do not have access to your credit card number used to purchase a product through an external site, but we do have access to the name that was entered on the external site. For external websites linked from our Services, we encourage you to review their Privacy Policy available on their website.


We will use your email address to reply to a question you have asked or to contact you when necessary (for example to provide you with a product license key that you have requested).

Information we receive from you may be used to provide, update, maintain and protect our Services, Websites and business; and to develop and provide Software and Services. Information collected is used for billing, identification, authentication, service improvement, research, support, and contact.


Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to the United States and process it there.

Your consent to this Privacy Policy and your submission of such information represents your agreement to that transfer.


We use cookies and local storage to help us provide you with a personalised service, and to help make our websites, applications and services better for you. To destroy temporary data after a browsing session has been completed, we encourage you to consider the use of your web browser's Privacy Mode.


We use Google Analytics to anonymously track visits to our website. From this we can analyse data about web traffic and thereby constantly improve our website for visitors.


We do not share personal information with companies, organizations and individuals outside of Kaizen Software unless one of the following circumstances applies:

  • We may share personal information with companies, organizations or individuals outside of Kaizen Software if we have your consent to do so.
  • We may provide personal information to trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
  • We may share personal information with companies, organizations or individuals outside of Kaizen Software if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
    • Meet any applicable law, regulation, legal process or enforceable governmental request.
    • Enforce Terms of Use or licensing requirements, including investigation of potential violations.
    • Detect, prevent, or otherwise manage fraud, security or technical issues.
    • Protect against harm to the rights, property or safety of Kaizen Software, our users or the public as required or permitted by law.
    • Engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Kaizen Software’s assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in consideration of such activities (e.g. due diligence). Some or all information may be shared or transferred, subject to confidentiality agreements.
  • We may disclose or use aggregated or de-identified information for any purpose. For example, we may share aggregated or de-identified information with prospects or partners for business or research purposes.


If you have any questions about this policy, please contact us via our Contact Form, or email our Privacy Officer at, or write to us at:

Kaizen Software Solutions, LLC
Attn: Privacy Officer
39962 Cedar Blvd, Suite 323
Newark, CA 94560-5326